The Foundation level is designed as an introduction to ITIL® for people in Financial Services (FS) and enables candidates to look at IT service management through a brand new end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products and services.
ITIL® Foundation expands on previous versions by providing a practical and flexible basis to support Financial Services (FS) organisations on their journey towards digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services within the FS sector, enabling IT teams to continue playing a crucial role in wider business strategy.
Please note that the ITIL® Foundation certification exam is not part of this programme, and exam fees are not included.
What is the IBF Standards Training Scheme?
Eligible Individuals:
The IBF Standards Training Scheme (“IBF-STS”) provides funding for training and assessment courses accredited under the Skills Framework for Financial Services.
This scheme is available for both self-sponsored and company-sponsored individuals.
Eligible Individuals:
- Singapore Citizens or Singapore Permanent Residents, physically based in Singapore; and
- Successfully completed IBF-STS accredited course (including passing all relevant assessments and examinations)
Eligible Companies:
- Singapore Citizens or Singapore Permanent Residents, physically based in Singapore; and
- Successfully completed IBF-STS accredited course (including passing all relevant assessments and examinations)
- Singapore-based Financial Institutions regulated by MAS (licensed or exempt from licensing by MAS)
- FinTech firms certified by the Singapore FinTech Association (SFA)
About IBF Certification
This course addresses the following Technical Skills and Competencies (TSCs) and proficiency level:
- Information Technology Application Support and Monitoring (Proficiency Level 3)
Participants are encouraged to access the IBF MySkills Portfolio (https://www.ibf.org.sg/home/for-individuals/resource-tools/myskills-portfolio) to track their training progress and skills acquisition against the Skills Framework for Financial Services. You can apply for IBF Certification after fulfilling the required number of Technical Skills and Competencies (TSCs) for the selected job role.
Find out more about IBF certification and the application process at https://www.ibf.org.sg/home/for-individuals/ibf-certification/why-be-ibf-certified
``Module 1. Introduction
Module 2. Key Concepts of Service Management
• The concept of value
• Stakeholder and service consumer roles
• Creating value with services
• Service offering
Module 3. Key Concepts of ITIL4
• Four dimensions of service management
➢ Organisations and People
➢ Information and Technology
➢ Partners and Suppliers
➢ Value Streams and Processes
• ITIL service value system
• Service value chain
➢ Introduction to Service Value Chain
➢ Service value chain, its practices and value stream
➢ Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
Module 4. The Guiding Principles
• Introduction to the guiding principles
• Using the guiding principles
➢ Focus on value
➢ Start where you are
➢ Progress iteratively with feedback
➢ Collaborate and promote visibility
➢ Think and work holistically
➢ Keep it simple and practical
➢ Optimise and automate
Module 5. ITIL4 management practices
• Purpose of the ITIL practices
➢ General Management Practices
➢ Services Management Practices,
➢ Technical Management Practices (IT Asset)
• Overview of eight ITIL practices
➢ Information Security Management, Service Continuity Management, Monitoring and Event Management, Release Management, Service Configuration Management, Service Relationship Management, Supplier Management, Deployment Management
• Key management practices - Part 1
➢ Incident
➢ Service Desk, Service Request Management, Service Level Management
• Key management practices - Part 2
➢ Continual Improvement Model
➢ Problem, Known Error, Workaroud
➢ Problem Management
➢ Critical Success Factors (CSF)
➢ KPI
• Key management practices - Part 3
➢ Service level agreements (SLA)
➢ Service Level Management, Change Enablement
Module 6. Course Review
