ITIL® Version 5 is here.
Designed for AI-driven, digital-first organisations ready to align strategy, product and service delivery.
The ITIL (Version 5) Foundation course is an introduction to the essential principles, concepts, and best practices of IT Service Management (ITSM) following the latest ITIL framework (revised in early 2026). It offers participants a thorough understanding of how we can leverage on ITIL to optimise IT service delivery, ensure alignment between IT services and business objectives, and support organisational transformation efforts. The course is suitable for IT professionals, managers, engineers, and anyone interested in gaining a foundational knowledge of ITSM. On completion of the course, candidates qualify to sit for the ITIL 5 Foundation certification exam.
Learning Outcomes:
Understand ITIL service management principles
Describe the ITIL service value system and chain
Identify key concepts and definitions in ITIL
Apply ITIL practices in service operations
Evaluate how ITIL supports value co-creation
Key Topics:
Key concepts of digital product, service management, and service relationships
ITIL Value System (ITIL VS), Governance, and the ITIL Guiding Principles
Value chain and ITIL management practices, value stream mapping and management
Continual improvement and Four Dimensions of Product and Service Management
ITIL integration with other frameworks
Exam Details
This course is designed to build participants’ understanding of key concepts and domains covered in the ITIL® Foundation (Version 5) certification.
The course includes a Boot Camp session on the final day to support exam readiness. This session features practice exam papers, additional guided questions, case studies, group exercises, and study tips.
Participants are required to pay for the official certification exam before the start of the course. The exam is delivered online via a PeopleCert Online Proctored Examination platform.
| Exam duration | 60 minutes |
| Number of questions | 40 |
| Question format | Multiple choice |
| Pass mark | 65% |
| Open book | No |
| Delivery format | Webcam-proctored online exam |
To maximise success, participants are strongly encouraged to complement the course with additional self-study, revision of course materials, and dedicated practice before attempting the exam.
FUNDING INFORMATION
SkillsFuture Singapore (SSG)
Funding is available on Course Fee. Please see below for the eligibility categories available.
| Self-sponsored | Singapore Citizen & PR aged ≥ 21 years | Up to 50% funding |
| Singapore Citizen aged ≥ 40 years | Up to 70% funding | |
| Company Sponsored (Non-SME) | Singapore Citizen & PR aged ≥ 21 years | Up to 50% funding |
| Singapore Citizen aged ≥ 40 years | Up to 70% funding | |
| Company Sponsored (SME) | Singapore Citizen & PR aged ≥ 21 years | Up to 70% funding |
| Singapore Citizen aged ≥ 40 years | Up to 70% funding |
SSG Funding Requirements
- Trainees must scan their attendance twice daily using the SingPass application.
- Trainees must attain at least 75% attendance.
- Trainees must pass the in-house assessment to be eligible for funding.
- Trainee and/or sponsoring company is/are required to meet all SSG-mandated eligibility criteria and requirements for funding. For more information, please refer to SkillsFuture homepage.
Appeal Policy and Procedure
- As a candidate in this course assessment, you may appeal your results if you disagree with them.
- To do so, submit your written appeal request via email to esv_comat_cse@stengg.com within 3 working days from date of assessment.
Cancellation, Postponement and Refund Policy
- Request for cancellation or postponement must be submitted in writing more than 4 weeks before the class start date to avoid any charges.
- Written notice for cancellation or postponement received 2 to 4 weeks before class start date will incur Late Cancellation Charge - 50% of course fee.
- Written notice for cancellation or postponement received less than 2 weeks before class start date will incur Late Cancellation Charge - 100% of course fee.
- If payment has been made and ST Engineering e-Services Pte Ltd accepts the trainee's written notification to cancel or withdraw from the course, ST Engineering e-Services Pte Ltd will issue a refund, less any applicable Late Cancellation Charges.
Feedback Policy and Procedure
- You may submit feedback via email to esv_comat_cse@stengg.com or your servicing Account Manager.
- Any formal feedback will be handled within 10 working days from receipt with a written reply given. An interim reply will be provided should more time be required.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Introduction
Key concepts of digital product and service management and service relationships
- Digital product and service management and its purpose
- Service offerings and service interactions.
- Value and value co-creation
- Cost and risk in service management
- Outputs and outcomes.
ITIL Value System (VS)
- Components of the ITIL Value System
- ITIL Product and Service Lifecycle
- Value chain activities and practices
- Value stream mapping and value stream management
Four Dimensions of Product and Service Management
- Internal and external factors
- Role of AI in IT Service Management
- AI governance
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