Strategic change requires more than planning—it demands structured implementation and rigorous control. This course equips participants to apply ITIL practices for deployment management, release management, and change enablement at scale. They will explore how to coordinate people, processes, and technologies for sustainable improvement across service environments.
Learning Outcomes:
Apply ITIL practices to support structured service deployment and change
Design workflows for effective release and deployment management
Implement change enablement with governance and risk controls
Evaluate success using metrics tied to strategic objectives
Key Topics:
Deployment management and change enablement in ITIL
Release management principles and best practices
Risk, impact, and readiness assessments
Success factors, metrics, and governance alignment
Exam Details
This course is designed to build participants’ understanding of key concepts and domains covered in the ITIL® 4 Specialist: Plan, Implement and Control certification.
The course includes the ITIL® 4 Specialist: Plan, Implement and Control certification exam bundled with the course fee. Participants will receive an exam voucher for a webcam-proctored online examination conducted via the PeopleCert platform.
| Exam duration | 90 minutes |
| Number of questions | 40 (multiple choice) |
| Pass mark | 65% |
| Open book | No |
| Delivery format | Webcam-proctored online |
To maximise success, participants are strongly encouraged to complement the course with additional self-study, revision of course materials, and dedicated practice before attempting the exam.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Module 1 | Introduction to the PIC practices
- Introduction to the PIC practices
Module 2 | Change enablement
- Value streams and processes
- Organizations and people
- Information and technology
- Partners and suppliers
- Change enablement capability development
Module 3 | Deployment management
- Value streams and processes
- Organizations and people
- Information and technology
- Partners and suppliers
- Recommendations for practice success
Module 4 | Release management
- Value streams and processes
- Organizations and people
- Information and technology
- Partners and suppliers
- Recommendations for practice success
Module 5 | Service configuration management
- Value streams and processes
- Organizations and people
- Information and technology
- Partners and suppliers
- Recommendations for practice success
Module 6 | IT asset management
- Value streams and processes
- Organizations and people
- Information and technology
- Partners and suppliers
- Recommendations for practice success
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