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ITIL® 4 Specialist: Plan, Implement and Control

233171280619

Course Overview Print

Strategic change requires more than planning—it demands structured implementation and rigorous control. This course equips participants to apply ITIL practices for deployment management, release management, and change enablement at scale. They will explore how to coordinate people, processes, and technologies for sustainable improvement across service environments.

Learning Outcomes:

  • Apply ITIL practices to support structured service deployment and change

  • Design workflows for effective release and deployment management

  • Implement change enablement with governance and risk controls

  • Evaluate success using metrics tied to strategic objectives

Key Topics:

  • Deployment management and change enablement in ITIL

  • Release management principles and best practices

  • Risk, impact, and readiness assessments

  • Success factors, metrics, and governance alignment

 

Exam Details

This course is designed to build participants’ understanding of key concepts and domains covered in the ITIL® 4 Specialist: Plan, Implement and Control certification.

The course includes the ITIL® 4 Specialist: Plan, Implement and Control certification exam bundled with the course fee. Participants will receive an exam voucher for a webcam-proctored online examination conducted via the PeopleCert platform.

 

Exam duration90 minutes
Number of questions40 (multiple choice)
Pass mark65%
Open bookNo
Delivery formatWebcam-proctored online

 

To maximise success, participants are strongly encouraged to complement the course with additional self-study, revision of course materials, and dedicated practice before attempting the exam.

 

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Course Outline

Module 1 | Introduction to the PIC practices

  • Introduction to the PIC practices

 

Module 2 | Change enablement

  • Value streams and processes
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Change enablement capability development

 

Module 3 | Deployment management

  • Value streams and processes
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Recommendations for practice success

 

Module 4 | Release management

  • Value streams and processes
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Recommendations for practice success

 

Module 5 | Service configuration management

  • Value streams and processes
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Recommendations for practice success

 

Module 6 | IT asset management

  • Value streams and processes
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Recommendations for practice success
*Important Note : Fees are subject to Singapore's prevailing Goods and Services Tax (GST).
ITIL® 4 Specialist: Plan, Implement and Control
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