Clear, well-structured minutes ensure meetings lead to action and accountability. This course develops practical skills in listening, summarising, and documenting key discussions. Participants will practise minute-taking techniques through realistic scenarios and guided exercises.
Learning Outcomes:
Identify the roles and responsibilities of a minute-taker
Apply effective listening and summarisation techniques
Format and structure minutes for clarity and accuracy
Capture key points, decisions, and action items
Handle difficult meeting situations with confidence
Key Topics:
Qualities of an effective minute-taker
Types of minutes and when to use them
Meeting preparation and active listening
Structuring and writing clear minutes
Overcoming common challenges in meetings
THE QUALITIES OF A MINUTE-TAKER
1. Difficulties
2. Why Write Minutes
3. Who Read Minutes
4. Why Read Minutes
5. Why Writing Well Is Important
6. Types of Meetings
7. Types of Minutes
THE MEETING
8. Agenda
9. Listening Techniques
THE INFORMATION EXTRACTION
10. Content
11. Structure
THE LANGUAGE OF MINUTES
12. Format
13. Language
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