Asking the right questions unlocks insights, drives conversations, and builds trust. This course trains participants to use questioning techniques to engage others, clarify understanding, and influence outcomes. They will practise crafting purposeful questions through discussions and real-world scenarios.
Learning Outcomes:
Recognise different types of questions and their purposes
Apply effective questioning to build rapport and uncover needs
Use probing and clarifying techniques with confidence
Avoid common question traps and miscommunications
Develop questioning strategies for different contexts
Key Topics:
The role of questions in communication
Open, closed, probing, and rhetorical questions
Clarifying assumptions and avoiding ambiguity
Listening skills that support effective questioning
Questioning techniques for problem-solving and coaching
• Recognise the nature and power of questions.
• Determine what hinder us from asking questions.
• Discuss the characteristics of a good question.
• Apply the skills of asking a good question
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