Collaboration technologies are the backbone of modern communication strategies, uniting voice, video, and data into seamless workflows. This course equips participants with the skills to deploy and operate Cisco core collaboration solutions, including call control, QoS, gateways, and collaboration applications. Through practical exercises and classroom learning, they will build capabilities for configuring and troubleshooting unified communications infrastructure.
Learning Outcomes:
Implement Cisco collaboration architecture and signalling
Configure voice gateways and dial plans
Manage call control and globalised call routing
Apply QoS models to voice and video networks
Key Topics:
Cisco Collaboration architecture
Cisco IOS XE media and signalling
CUCM provisioning and call routing
QoS policies for collaboration endpoints
Cisco Jabber, Unity Connection, and IM integration
Exam Details
This course is designed to build participants’ understanding of key concepts and competencies aligned with the Implementing Cisco Collaboration Core Technologies (350-801 CLCOR) certification.
The certification supports Cisco’s CCNP® Collaboration, CCIE® Collaboration, and Cisco Certified Specialist – Collaboration Core credentials. It validates skills in deploying and operating core collaboration technologies including Cisco IOS® XE gateways, call control, codecs, QoS, infrastructure, and endpoints.
The course content aligns directly with the exam blueprint and includes coverage of collaboration protocols, media resources, call signaling, and collaboration applications.
To maximise success, participants are strongly encouraged to complement the course with additional self-study, revision of course materials, and dedicated practice before attempting the exam.
- Describing the Cisco Collaboration Solutions Architecture
- Exploring Call Signaling over IP Networks Bullet
- Integrating Cisco Unified Communications Manager LDAP
- Implementing Cisco Unified Communications Manager Provisioning Features
- Exploring Codecs
- Describing Dial Plans and Endpoint Addressing
- Implementing MGCP Gateways
- Implementing Voice Gateways
- Configuring Calling Privileges in Cisco Unified Communications Manager
- Implementing Toll Fraud Prevention
- Implementing Globalized Call Routing
- Describing Cisco Instant Messaging and Presence
- Enabling Cisco Jabber®
- Configuring Cisco Unity Connection Integration
- Analyzing Quality Issues in Converged Networks
- Defining QoS and QoS Models
- Implementing Classification and Marking
- Configuring Classification and Marking on Cisco Catalyst Switches
Lab Outline
- Using Certificates
- Configure IP Network Protocols
- Configure and Troubleshoot Collaboration Endpoints
- Troubleshoot Calling Issues
- Configure and Troubleshoot LDAP Integration in Cisco Unified Communications Manager
- Deploy an IP Phone Through Auto and Manual Registration
- Configure Self-Provisioning
- Configure Batch Provisioning
- Explore the Cisco VoIP Bandwidth Calculator
- Configure Regions and Locations
- Implement Endpoint Addressing and Call Routing
- Implement PSTN Calling Using MGCP Gateways
- Configure and Troubleshoot Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI)
- Examine Cisco IOS Gateway Inbound and Outbound Dial-Peer Functions
- Implement and Troubleshoot Digit Manipulation on a Cisco IOS Gateway
- Configure Calling Privileges
- Implement Toll Fraud Prevention on Cisco Unified Communications Manager (CUCM)
- Implement Globalized Call Routing
- Deploy an On-Premise Cisco Jabber Client for Windows
- Examine the Integration between Unity Connection and CUCM
- Manage Unity Connection Users
- Enterprise Application Integration (EAI): Configure QoS
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