Sustainable improvement in IT service delivery hinges on clear direction and integrated planning. This course enables participants to apply governance, agile methods, and continual improvement strategies that support transformation across teams. They will use real-world models to link strategy with operational execution.
Learning Outcomes:
Analyse strategic needs and define service direction
Apply agile planning and iterative improvement cycles
Implement governance controls for service design and delivery
Evaluate performance using maturity models and success metrics
Key Topics:
ITIL service value system and guiding principles
Governance, planning, and control mechanisms
Continual improvement methods and tools
Communication and organisational change enablement
Exam Details
This course is designed to build participants’ understanding of key concepts and competencies covered in the ITIL® 4 Strategist: Direct, Plan and Improve (DPI) certification.
The course includes the ITIL® 4 Strategist: Direct, Plan and Improve certification exam bundled with the course fee. Participants will receive an exam voucher for a webcam-proctored online examination conducted via the PeopleCert platform.
| Exam duration | 90 minutes |
| Number of questions | 40 (multiple choice) |
| Pass mark | 65% |
| Open book | No |
| Delivery format | Webcam-proctored online |
To maximise success, participants are strongly encouraged to complement the course with additional self-study, revision of course materials, and dedicated practice before attempting the exam.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
ITIL 4 Direct, Plan and Improve helps align product and service management with modern business requirements; drive successful organizational transformation; and embed continual improvement into an organization’s behavior at every level. It is one of four ITIL 4 publications that build on the concepts introduced in ITIL Foundation. Each of these publications focuses on a different aspect of service management.
The DPI course prepares candidates for the PeopleCert ITIL 4 Strategist Direct, Plan and Improve formal examination. The official DPI course syllabus outlines the following categories:
• Understand the key concepts of direct, plan and improve
• Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
• Understand the role of GRC (governance, risk and compliance) and know how to integrate the principles and methods into the service value system
• Understand and know how to use the key principles and methods of continual improvement for all types of improvements
• Understand and know how to use the key principles and methods of communication and organizational change management for direction, planning and improvement
• Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
• Understand and know how to direct, plan and improve value streams and practices
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