Collaboration tools only add value when they are integrated and resilient. This course enables participants to implement and troubleshoot Cisco voice messaging and presence applications such as Cisco Unity Connection, Unity Express, and Jabber. They will gain practical experience through guided labs and scenarios aligned to real-world enterprise deployments.
Learning Outcomes:
Implement and troubleshoot Cisco Unity Connection
Enable presence features using IM and Jabber
Integrate Attendant Console and call monitoring
Configure Single Sign-On for collaboration tools
Key Topics:
Cisco Unity Connection and Unity Express
Cisco IM and Presence, Jabber integration
Call recording and monitoring features
Cisco Unified Attendant Console Advanced
Single Sign-On (SSO) configuration
Exam Details
This course is designed to build participants’ understanding of key concepts and configuration tasks aligned with the Implementing Cisco Collaboration Applications (300-810 CLICA) certification.
The 300-810 CLICA exam is part of the requirements for the Cisco® CCNP® Collaboration certification. It validates the ability to implement Cisco collaboration applications such as Cisco Unity Connection and Cisco Unity Express, focusing on voice messaging, Single Sign-On (SSO), and Interactive Voice Response (IVR) integration.
Participants gain practical skills through configuration of voicemail services, SSO across Cisco Unified Communications platforms, and support for advanced messaging environments.
To maximise success, participants are strongly encouraged to complement the course with additional self-study, revision of course materials, and dedicated practice before attempting the exam.
- Configuring and Troubleshooting Cisco Unity Connection Integration
- Configuring and Troubleshooting Cisco Unity Connection Call Handlers
- Troubleshooting Cisco Unity Connection
- Configuring and Troubleshooting Cisco Unity Express
- Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications
- Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
- Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
- Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
- Troubleshooting Cisco Unified Communications Manager IM and Presence Service
- Integrating Cisco Unified Attendant Console Advanced
- Implementing Call Recording and Monitoring
Lab Outline
- Integrate and Set Up Cisco Unity Connection
- Configure Cisco Unity Connection Call Handlers
- Implement Toll Fraud Prevention
- Troubleshoot Cisco Unity Connection Call Handlers
- Troubleshoot Cisco Unity Connection
- Configure Cisco Unity Express
- Troubleshoot Cisco Unity Express
- Configure Cisco Unified Communications Manager IM and Presence High Availability
- Implement Cisco Jabber
- Configure Centralized Cisco Unified Communications Manager IM and Presence
- Configure Cisco Unified Communications Manager IM and Presence Service Functionality
- Enable Message Archiving and Chat Rooms
- Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
- Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability
- Troubleshoot Cisco Unified Communications Manager IM and Presence Service
- Integrate Cisco Unified Attendant Console Advanced
- Implement Call Recording and Monitoring Using a Switched Port Analyzer (SPAN)-based Solution
- Implement Cisco Unified Communications Manager Call Recording and Monitoring
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