SWDA Funding Requirements
- Trainees must scan their attendance twice daily using the SingPass application.
- Trainees must attain at least 75% attendance.
- Trainees must pass the in-house assessment to be eligible for funding.
- Trainee and/or sponsoring company is/are required to meet all SWDA-mandated eligibility criteria and requirements for funding. For more information, please refer to SkillsFuture homepage.
Appeal Policy and Procedure
- As a candidate in this course assessment, you may appeal your results if you disagree with them.
- To do so, submit your written appeal request via email to esv_comat_cse@stengg.com within 3 working days from date of assessment.
Cancellation, Postponement and Refund Policy
- Request for cancellation or postponement must be submitted in writing more than 4 weeks before the class start date to avoid any charges.
- Written notice for cancellation or postponement received 2 to 4 weeks before class start date will incur Late Cancellation Charge - 50% of course fee.
- Written notice for cancellation or postponement received less than 2 weeks before class start date will incur Late Cancellation Charge - 100% of course fee.
- If payment has been made and ST Engineering e-Services Pte Ltd accepts the trainee's written notification to cancel or withdraw from the course, ST Engineering e-Services Pte Ltd will issue a refund, less any applicable Late Cancellation Charges.
Feedback Policy and Procedure
- You may submit feedback via email to esv_comat_cse@stengg.com or your servicing Account Manager.
- Any formal feedback will be handled within 10 working days from receipt with a written reply given. An interim reply will be provided should more time be required.