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03 Days 03 Hours 03 Minutes 03 Seconds

Effective service delivery is the backbone of any IT organisation’s value proposition. This course enables participants to design, build, and optimise service workflows that align with customer needs and organisational goals. They will explore integrated practices for development, testing, release, and support through structured modules and practical guidance.

Learning Outcomes:

  • Apply the service value system to design and deliver IT-enabled products

  • Integrate value streams and practices across development and operations

  • Manage and support teams, workflows, and user-centred service design

  • Analyse and improve service performance and customer satisfaction

Key Topics:

  • Service value streams and service value chain activities

  • Design and transition of services with agile and lean methodologies

  • Optimising support and incident management practices

  • Service request management, monitoring, and continual improvement

 

Exam Details

This course is designed to build participants’ understanding of key concepts and domains covered in the ITIL® 4 Specialist: Create, Deliver and Support certification.

The course includes the ITIL® 4 Specialist: Create, Deliver and Support certification exam bundled with the course fee. Participants will receive an exam voucher for a webcam-proctored online examination conducted via the PeopleCert platform.

To maximise success, participants are strongly encouraged to complement the course with additional self-study, revision of course materials, and dedicated practice before attempting the exam.

 

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Create, Deliver and Support (CDS) provides candidates with an understanding on how to integrate different value streams and activities to create, deliver and support ITenabled products and services, as well as how to apply relevant practices, methods and tools. The course prepares candidates for the PeopleCert ITIL 4 Specialist Create, Deliver and Support formal examination. The official course syllabus outlines the following three categories:

• Understand how to plan and build a service value stream to create, deliver and support services

• Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams

• Know how to create, deliver and support services

*Important Note : Fees are subject to Singapore's prevailing Goods and Services Tax (GST).
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