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03 Days 03 Hours 03 Minutes 03 Seconds

Automating collaboration solutions accelerates service delivery and ensures consistency across platforms. This course guides participants through the use of APIs, scripting, and automation frameworks to manage Cisco Unified Communications environments. They will work with XML, JSON, Python, and Cisco collaboration APIs to design scalable, repeatable automation workflows.

Learning Outcomes:

  • Use APIs to manage Cisco collaboration services

  • Automate provisioning using Python and scripting

  • Parse and manipulate data using XML and JSON

  • Integrate automation across voice, video, and conferencing platforms

  •  

Key Topics:

  • Cisco UC Manager and Unity Connection APIs

  • xAPI and Webex automation

  • Python scripting and REST/SOAP usage

  • Cisco Finesse and Collaboration Endpoint automation

  • Webex Teams and Meetings integration

  • Automating Cisco Unified Communications Manager
  • Automating Cisco Unity Connection
  • Automating Cisco Finesse
  • Examining Cisco Collaboration Endpoint Automation
  • Examining Cisco Cloud Collaboration Automation
  • Examining Cisco Conferencing Automation

Lab Outline

  • Configure the Initial Collaboration Lab Environment
  • Verify Phone Details
  • Configure Phone Line Label
  • Configure User Pin
  • Configure System Forward No Answer Timer
  • Configure Route Plan Report
  • Deploy Basic SQL Query
  • Deploy Advanced SQL Query
  • Configure an Alternate Extension in Cisco Unity Connection
  • Configure Voicemail Pin
  • Verify Agent Settings
  • Deploy Gadget
  • Deploy Modify Call Via Video Codec
  • Configure System Name and Branding
  • Deploy and Monitor Video Call
  • Configure Custom Control Panel
  • Deploy Macro
  • Verify Cisco Webex Organization and License Information
  • Configure New Cisco Webex Teams Room
  • Deploy Interactive Bot
  • Deploy Widget
  • Configure Cisco Webex Meetings User
  • Configure and Record Cisco Webex Meeting
  • Verify System Status
  • Configure Host Access on Cisco Meeting Server Spaces
*Important Note : Fees are subject to Singapore's prevailing Goods and Services Tax (GST).
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