Stakeholders play a pivotal role in the success or failure of every project, initiative, strategy, career, and workplace relationship. Managing these interconnected relationships requires more than balancing competing expectations; it requires the ability to influence trade-offs towards outcomes that create value for all parties.
This two-day course develops participants’ self-awareness, self-management, and self-development while strengthening their ability to manage stakeholder relationships and expectations. Participants will apply project-based accelerated action learning tools to analyse stakeholders, develop engagement strategies, anticipate risks, build trust, and pursue win-win outcomes. The course also explores psychological safety, organisational transition, stakeholder communication, and the personal capabilities needed to remain adaptive and resilient.
Learning Outcomes
- Explain the relationship between stakeholder value management and relationship management.
- Recognise how stakeholders influence success and failure in the workplace.
- Apply project-based accelerated action learning tools to analyse, strategise, and manage stakeholder value.
- Strengthen stakeholder engagement, trust, communication, and feedback.
- Anticipate stakeholder risks and manage competing expectations.
- Create win-win outcomes that strengthen business value, trust, and collaboration.
Key Topics
- Stakeholder value, relationships, and expectations.
- Self-awareness, self-management, and stakeholder influence.
- Stakeholder planning, engagement, communication, and risk management.
- Organisational transition, stakeholder types, and adaptive capabilities.
- Stakeholder transformation roadmaps and business value creation.
Day 1: Understanding and Managing Stakeholder Value
Morning Session
- Understanding stakeholder value management
- Managing people and relationships through a 360-degree system involving:
- Self
- Peers
- Subordinates
- Superiors
- Customers
- Conducting a self-assessment using the stakeholder value management scorecard
- Case study and discussions
Afternoon Session
- Developing self-awareness through the See-Think-Feel-Do-Reflect-Improve process
- Maximising individual strengths through introspection and corrective action
- Understanding stakeholder value management as a differentiated competitive strategy
- Planning with clarity to achieve strategic intent
- Organising resources and implementation around stakeholder expectations
- Leading and influencing stakeholders while managing risks within stakeholder thresholds
- Applying four forms of stakeholder value capital:
- Adversity quotient
- Emotional quotient
- Social quotient
- Intellectual quotient
- Case study and discussions
Day 2: Navigating Stakeholders and Organisational Change
Morning Session
- Understanding the relationship between stakeholder value management and the organisational lifecycle
- Managing stakeholder influence and organisational turbulence during leadership transitions
- Applying eight steps to navigate organisational transition and development
- Understanding six distinct types of stakeholders
- Analysing the relative importance of different stakeholder types through a case study
- Case study and discussions
Afternoon Session
- Navigating organisational change across different situations and environments
- Developing four forms of personal power:
- Expert power
- Communication power
- Adaptive power
- Resilient power
- Reviewing individual profiling results to design a self-development transformation roadmap
- Applying the SIOM® model to strengthen stakeholder value and minimise risk by changing the way individuals:
- Think through integration
- Work through implementation
- Behave through innovation
- Perform through continuous improvement
- Reviewing the importance of stakeholder value management in an AI-driven digital business transformation environment
- Case study and wrap-up
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