Course Overview Print

ITIL® Version 5 is here.
Designed for AI-driven, digital-first organisations ready to align strategy, product and service delivery.

The ITIL (Version 5) Foundation course is an introduction to the essential principles, concepts, and best practices of IT Service Management (ITSM) following the latest ITIL framework (revised in early 2026). It offers participants a thorough understanding of how we can leverage on ITIL to optimise IT service delivery, ensure alignment between IT services and business objectives, and support organisational transformation efforts. The course is suitable for IT professionals, managers, engineers, and anyone interested in gaining a foundational knowledge of ITSM. On completion of the course, candidates qualify to sit for the ITIL 5 Foundation certification exam.

Learning Outcomes:

  • Understand ITIL service management principles

  • Describe the ITIL service value system and chain

  • Identify key concepts and definitions in ITIL

  • Apply ITIL practices in service operations

  • Evaluate how ITIL supports value co-creation

Key Topics:

  • Key concepts of digital product, service management, and service relationships

  • ITIL Value System (ITIL VS), Governance, and the ITIL Guiding Principles

  • Value chain and ITIL management practices, value stream mapping and management

  • Continual improvement and Four Dimensions of Product and Service Management

  • ITIL integration with other frameworks

 

Exam Details

This course is designed to build participants’ understanding of key concepts and domains covered in the ITIL® Foundation (Version 5) certification.

The course includes a Boot Camp session on the final day to support exam readiness. This session features practice exam papers, additional guided questions, case studies, group exercises, and study tips.

Participants are required to pay for the official certification exam before the start of the course. The exam is delivered online via a PeopleCert Online Proctored Examination platform.

 

Exam duration 60 minutes
Number of questions 40
Question format Multiple choice
Pass mark 65%
Open book No
Delivery format Webcam-proctored online exam

 

To maximise success, participants are strongly encouraged to complement the course with additional self-study, revision of course materials, and dedicated practice before attempting the exam.

 

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Course Outline

Introduction

Key concepts of digital product and service management and service relationships

  • Digital product and service management and its purpose
  • Service offerings and service interactions.
  • Value and value co-creation
  • Cost and risk in service management
  • Outputs and outcomes.

ITIL Value System (VS)

  • Components of the ITIL Value System
  • ITIL Product and Service Lifecycle
  • Value chain activities and practices
  • Value stream mapping and value stream management

Four Dimensions of Product and Service Management

  • Internal and external factors
  • Role of AI in IT Service Management
  • AI governance

Target Audience and Pre-requisites

This course aims at those IT Practitioners including user- interfacing frontline staff, IT Consultants, IT Service Providers and IT Managers who are involved in the developing, designing, managing and delivering IT Services within the organization.

Pre-requisites

  • Recommended the participant to have at least 1 year of working experience in IT industry.
  • Workplace Literacy and Numeracy: Level 5 (WPLN: Speaking, Writing, Listening, Reading, and Numeracy at ESS level 5 or equivalent*)

 

*participants with minimum primary school education completed would have fulfilled this requirement.

SWDA Funding Requirements

  • Trainees must scan their attendance twice daily using the SingPass application.
  • Trainees must attain at least 75% attendance.
  • Trainees must pass the in-house assessment to be eligible for funding.
  • Trainee and/or sponsoring company is/are required to meet all SWDA-mandated eligibility criteria and requirements for funding.  For more information, please refer to SkillsFuture homepage.

Appeal Policy and Procedure

  • As a candidate in this course assessment, you may appeal your results if you disagree with them.
  • To do so, submit your written appeal request via email to esv_comat_cse@stengg.com within 3 working days from date of assessment.

Cancellation, Postponement and Refund Policy

  • Request for cancellation or postponement must be submitted in writing more than 4 weeks before the class start date to avoid any charges.
  • Written notice for cancellation or postponement received 2 to 4 weeks before class start date will incur Late Cancellation Charge - 50% of course fee.
  • Written notice for cancellation or postponement received less than 2 weeks before class start date will incur Late Cancellation Charge - 100% of course fee.
  • If payment has been made and ST Engineering e-Services Pte Ltd accepts the trainee's written notification to cancel or withdraw from the course, ST Engineering e-Services Pte Ltd will issue a refund, less any applicable Late Cancellation Charges.

Feedback Policy and Procedure

  • You may submit feedback via email to esv_comat_cse@stengg.com or your servicing Account Manager.
  • Any formal feedback will be handled within 10 working days from receipt with a written reply given.  An interim reply will be provided should more time be required.
*Important Note : Fees are subject to Singapore's prevailing Goods and Services Tax (GST).
ITIL Foundation (SFw)
Fees & Funding Enquire Now

Have Question?

We’re here to help — reach out anytime.

By submitting this form, you consent to be contacted via email and/or your mobile number regarding your enquiry. You consent to the collection, use, disclosure and processing of your personal data in accordance with our Personal Data Policy.