Course Overview Print

Automating collaboration solutions accelerates service delivery and ensures consistency across platforms. This course guides participants through the use of APIs, scripting, and automation frameworks to manage Cisco Unified Communications environments. They will work with XML, JSON, Python, and Cisco collaboration APIs to design scalable, repeatable automation workflows.

Learning Outcomes:

  • Use APIs to manage Cisco collaboration services

  • Automate provisioning using Python and scripting

  • Parse and manipulate data using XML and JSON

  • Integrate automation across voice, video, and conferencing platforms

  •  

Key Topics:

  • Cisco UC Manager and Unity Connection APIs

  • xAPI and Webex automation

  • Python scripting and REST/SOAP usage

  • Cisco Finesse and Collaboration Endpoint automation

  • Webex Teams and Meetings integration

Course Outline

  • Automating Cisco Unified Communications Manager
  • Automating Cisco Unity Connection
  • Automating Cisco Finesse
  • Examining Cisco Collaboration Endpoint Automation
  • Examining Cisco Cloud Collaboration Automation
  • Examining Cisco Conferencing Automation

Lab Outline

  • Configure the Initial Collaboration Lab Environment
  • Verify Phone Details
  • Configure Phone Line Label
  • Configure User Pin
  • Configure System Forward No Answer Timer
  • Configure Route Plan Report
  • Deploy Basic SQL Query
  • Deploy Advanced SQL Query
  • Configure an Alternate Extension in Cisco Unity Connection
  • Configure Voicemail Pin
  • Verify Agent Settings
  • Deploy Gadget
  • Deploy Modify Call Via Video Codec
  • Configure System Name and Branding
  • Deploy and Monitor Video Call
  • Configure Custom Control Panel
  • Deploy Macro
  • Verify Cisco Webex Organization and License Information
  • Configure New Cisco Webex Teams Room
  • Deploy Interactive Bot
  • Deploy Widget
  • Configure Cisco Webex Meetings User
  • Configure and Record Cisco Webex Meeting
  • Verify System Status
  • Configure Host Access on Cisco Meeting Server Spaces

Target Audience and Pre-requisites

This course is designed for network and software engineers interested in Cisco Collaboration and Webex automation and who hold job roles such as:

  • Collaboration Sales Engineer
  • Collaboration Software Developer
  • Collaboration Solutions Architect
  • Consulting Systems Engineer
  • Network Administrator
  • Network Engineer
  • Network Manager
  • Software Architect
  • Software Developer
  • Systems Engineer
  • Technical Solutions Architect
  • Wireless Design Engineer
  • Wireless Engineer

 

Pre-requisites

Before taking this course, you should have the following knowledge and skills:

  • Basic knowledge of Simple Object Access Protocol (SOAP) and REST APIs
  • Basic programming and scripting skills in Python
  • Intermediate knowledge in managing and configuring three or more of the following Cisco Collaboration offerings:
    • Cisco Unified Communications Manager
    • Cisco IP Phones
    • Cisco Finesse
    • Cisco Webex Devices (Collaboration and Video Endpoints)
    • Cisco Webex Teams

The following Cisco courses can help you gain the knowledge you need to prepare for this course:

  • Introducing Automation for Cisco Solutions (CSAU)
  • Implementing and Administering Cisco Solutions (CCNA®)
  • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
  • Understanding Cisco Collaboration Foundations (CLFNDU)
  • Programming Use Cases for Cisco Digital Network Architecture (DNAPUC)
  • Introducing Cisco Network Programmability (NPICNP)
*Important Note : Fees are subject to Singapore's prevailing Goods and Services Tax (GST).
Implementing Automation for Cisco Collaboration Solutions
Fees Enquire Now

Have Question?

We’re here to help — reach out anytime.

By submitting this form, you consent to be contacted via email and/or your mobile number regarding your enquiry. You consent to the collection, use, disclosure and processing of your personal data in accordance with our Personal Data Policy.