Course Overview Print

Artificial Intelligence (AI) is becoming an essential tool for organizations seeking to improve productivity, streamline workflows, and support informed decision-making. Through demonstrations and practical exercises, participants will learn to analyse business workflows, identify improvement opportunities, and use Microsoft 365 Copilot across communication, content creation, data analysis, reporting, and collaboration activities. By the end of the course, participants will be able to select and apply appropriate Copilot capabilities to improve workflow execution, coordination, and continuous improvement.

Learning Outcomes:

  • Explain the application of Microsoft 365 Copilot functionalities used to streamline workflow efficiency across business operations.
  • Demonstrate Microsoft 365 Copilot capabilities across workplace applications to improve business workflows efficiency.

 

Skills and Workforce Development Agency (SWDA) Funding Information

Funding is available on Course Fee. Please see below for the eligibility categories available.

Self-sponsored Singapore Citizen & PR aged ≥ 21 years Up to 50% funding
Singapore Citizen aged ≥ 40 years Up to 70% funding
Company Sponsored (Non-SME) Singapore Citizen & PR aged ≥ 21 years Up to 50% funding
Singapore Citizen aged ≥ 40 years Up to 70% funding
Company Sponsored (SME) Singapore Citizen & PR aged ≥ 21 years Up to 70% funding
Singapore Citizen aged ≥ 40 years Up to 70% funding

 

SWDA Funding Requirements

  • Trainees must scan their attendance twice daily using the SingPass application.
  • Trainees must attain at least 75% attendance.
  • Trainees must pass the in-house assessment to be eligible for funding.
  • Trainee and/or sponsoring company is/are required to meet all SWDA-mandated eligibility criteria and requirements for funding. For more information, please refer to SkillsFuture homepage.

 

Appeal Policy and Procedure

  • As a candidate in this course assessment, you may appeal your results if you disagree with them.
  • To do so, submit your written appeal request via email to esv_comat_cse@stengg.com within 3 working days from date of assessment.

 

Cancellation, Postponement and Refund Policy

  • Request for cancellation or postponement must be submitted in writing more than 4 weeks before the class start date to avoid any charges.
  • Written notice for cancellation or postponement received 2 to 4 weeks before class start date will incur Late Cancellation Charge - 50% of course fee.
  • Written notice for cancellation or postponement received less than 2 weeks before class start date will incur Late Cancellation Charge - 100% of course fee.
  • If payment has been made and ST Engineering e-Services Pte Ltd accepts the trainee's written notification to cancel or withdraw from the course, ST Engineering e-Services Pte Ltd will issue a refund, less any applicable Late Cancellation Charges.

 

Feedback Policy and Procedure

  • You may submit feedback via email to esv_comat_cse@stengg.com or your servicing Account Manager.
  • Any formal feedback will be handled within 10 working days from receipt with a written reply given. An interim reply will be provided should more time be required.

Course Outline

Module 1: Identify Business workflow requirements

Module 2: Selection of Microsoft 365 Copilot capabilities for workflow support

Module 3: Create and refine a business workflow in Word and PowerPoint

Module 4: Compile business data In Excel to identify trends, create visual summaries, and support a workflow decision.

Module 5: Draft and prioritise workflow communications in Outlook.

Module 6: Configure a Copilot agent for a recurring workflow activity.

*Important Note : Fees are subject to Singapore's prevailing Goods and Services Tax (GST).

Funding available

Course fee funding

Pay or claim with

Eligibility conditions apply. Fees & Funding →
Your AI Assistant for Work (Microsoft 365 Copilot)
Fees & Funding Enquire Now

Have Question?

We’re here to help — reach out anytime.

By submitting this form, you consent to be contacted via email and/or your mobile number regarding your enquiry. You consent to the collection, use, disclosure and processing of your personal data in accordance with our Personal Data Policy.