Frequently Ask Questions

The minimum qualifications for each course vary. Please refer to the individual Course Overview page for details on the target audience and pre-requisites for the course you are interested in. In general, most courses require Workplace Literacy and Numeracy: Level 5 (WPLN: Speaking, Writing, Listening, Reading, and Numeracy at ESS level 5 or equivalent*)

Courses eligible for SWDA funding are identified by a Funded status on the course listing and individual Course page.

On the individual Course page, hover over or select the Funded status to view the funding and payment options available for that course, such as SWDA Funding, SkillsFuture Credit and PSEA, where applicable.

Full details, including funding eligibility and applicable course fees, are available under the Fees & Funding section of each course page.

You can also select Funded Courses from the top menu to view all eligible courses.

You may check your funding eligibility on our SWDA Funding page. 

No, SkillsFuture Credit is only applicable for self-sponsored individuals and cannot be used for company-sponsored training.

We accept payments in person via credit/debit cards, PayNow, or bank transfer. For corporate clients, we issue e-invoices, and payments can be made through company GIRO or PayNow. For company-sponsored client, payment must be made directly by the sponsoring company and not by the individual.

Yes, an official receipt or invoice will be issued once your registration and payment have been confirmed.

Yes, learners who successfully complete the course and fulfil the attendance requirements will receive an e-certificate from eServ Training Hub. For courses with examinations, a certificate of completion or an industry-recognised certification will be awarded upon passing, depending on the course.

Yes, retest options are available for most certification courses, and an additional fee applies. Please contact us for more information.

Yes, we offer customised training solutions for organisations. Our trainers can tailor course content to meet your organisation’s specific needs and deliver the training either at your premises or ours. For more information, please contact us via the enquiry form or by phone.

For most courses with hands-on exercises (e.g., Microsoft Office, IT technical courses such as Cybersecurity and Networking), a desktop computer will be provided for each learner.

For the courses listed below, we strongly recommend bringing an internet-enabled laptop to ensure full access during class:
•    Project Management Institute (PMI) – e.g., PMI – PMP, PMI – ACP
•    PeopleCert – e.g., ITIL, DevOps
•    ISACA – e.g., CISA, CISM, CRISC
•    CISSP

A confirmation email will be sent to you at least 5 calendar days before the course start date.

You may reach out to your assigned Account Manager or contact our Customer Service Team at esv_comat_cse@stengg.com. We’ll be happy to provide personalised recommendations and assistance.